TERMS & CONDITIONS

Discover France tours

Reservations, Deposits & Payments

Reservations:
Reservations can be made by email or on-line by providing your credit card info, however no booking is final until you receive a written confirmation from us.

Deposits:
An advance deposit equal to 30% of total amount per person is required at the time of booking via credit card. This deposit will be applied to the final amount due.

The tour price is per person based on double occupancy and includes those items mentioned in the itinerary plus any prepaid optional items selected by you. Single room requests are subject to additional charges and must be requested at time of booking. If you wish to pay your deposit by wire transfer or check, your reservation cannot be confirmed until we receive your deposit and it has cleared with the bank. If the requested tour is not available, your deposit will be refunded.

Groups:
Group tours are subject to a minimum and maximum number of participants, which may vary by tour. We reserve the right to adjust the final tour price, upwards or downwards, if the final number of participants changes after the trip has been confirmed.

Groups of 9 or more participants: full payment is due 60 days prior to the tour departure date (instead of the standard 30-day deadline). Depending on the cancellation policies of our service providers (hotels, restaurants, etc.), non-refundable charges may apply. These fees vary case by case and will be disclosed before the tour is confirmed and validated with the participants.
Guided groups: full payment is due 60 days prior to the tour departure date.
Guided groups with a fixed departure period: an advance deposit equal to 50% of the total amount per person is required at the time of booking (instead of the standard 30%).

Final Payment: Final payment is due at the latest 30 days prior to the tour’s departure date, and shall be made in Euros by credit card or wire transfer (no debit cards accepted). We will remind you of your final payment date in advance and provide payment instructions, including the wire transfer details and the amount due in Euros. If you find a more favorable exchange rate before your due date, you are free to pay in advance to save money.
If we do not receive payment by the 30th day prior to departure, your reservation will be automatically cancelled and subject to the cancellation terms below.

Last-Minute Bookings: If you book a tour within 14 days of its departure date, full payment is due within 24 hours of our written confirmation, by wire transfer or credit card. If we do not receive payment within 24 hours, the credit card submitted with the booking will be charged the full tour amount, which shall not be refundable.

CHANGES AND CANCELLATIONS

Changes:
To modify your tour itinerary, you must submit your request to us in writing by email at contact@discoverfrance.com or postal mail at: Discover France, 427 rue Hélène Boucher Espace Commercial Fréjorgues Ouest 34130 Mauguio, France.
Once a booking request is received and confirmed by us in writing, any modification of dates or alteration of itineraries by you will incur change fees. Fees vary according to the type and scope of the change. Our vendors, which include hotels, often impose additional fees or penalties for changes and cancellations. These are included in the change fees and can be substantial. A minimum change fee of 200 Euros per person applies to any change within 60 or 30 days of travel, depending on the number of participants in your group.

Please note that for tours taking place during June, July and September bike rentals are non refundable. If you book a private guided tour, the fees for the guides and vans rentals are also non refundable for all bookings taking place in June, July and September.

Cancellations:
To cancel your tour, you must submit your request by email at: contact@discoverfrance.com or postal mail at: Discover France, 427 rue Hélène Boucher Espace Commercial Fréjorgues Ouest 34130 Mauguio, France.

Cancellation received after the deposit but before the 30-day final payment deadline: 100% of the deposit is refunded by wire transfer (excluding possible bank charges).
Cancellation within 30 days of departure: the deposit is entirely non-refundable, and additional cancellation penalties may apply, up to 100% of the tour cost.
No refunds are made once the tour has started.

There are NO EXCEPTIONS to this cancellation policy, including but not limited to reasons related to force majeure (see paragraph below), weather conditions, family or medical emergencies or any circumstances beyond our control.
For all our stays outside mainland France, cancellation is free up to 60 days before departure.

Pre-Departure Cancellations or Changes by Discover France:
We reserve the right to cancel any tour prior to departure for any reason. In the event of such cancellation, a full refund will be issued to you by credit card or bank transfer, which shall constitute a full settlement.

If, prior to departure, we must make significant changes due to a supplier issue (e.g., a hotel bankruptcy), we will notify you of available alternatives as soon as reasonably possible. Such changes may result in a supplemental payment or a refund. No refunds under this paragraph will be issued for cancellations or changes due to Force Majeure.

No Reimbursements due to Changes or Cancellations:
We will not reimburse Participants for any personal expenses such as airline tickets, other travel or hotel expenses due to changes in itineraries or tour cancellations.

Tour de France tours

BOOKING

The booking is effective only upon receipt of your deposit and after confirmation from us of availability. For guided tours, a 50% deposit is required at the time of booking and for self guided tours a 30% deposit is required at the time of booking, after which a confirmation will be sent to you. For VIP access only and Tour de France days trip the full amount is due upon booking.

Payment of the balance

The balance will be requested 60 days prior to departure. On receipt of the balance, an email will be sent to you with all the practical information concerning your stay or service: meeting places, times and means of access…

Cancellation

Tour de France tickets and day excursions are non refundable and payment must be submitted upon reservation. For Tour de France trips : once your deposit is received, a reservation confirmation is made and final payment is due 60 days prior to tour departure. If you wish to cancel your tour, you must submit your request to us in writing by email or postal mail. If a cancellation is made after receipt of the deposit but before January 31, 50% of all deposits will be returned by check. After January 31, the entire deposit becomes non-refundable. Cancellations within 60 days of travel are 100% non-refundable unless replaced by another person willing to travel in your place. No refunds are available once the trip commences. THERE ARE NO EXCEPTIONS to this cancellation policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we strongly encourage Participants to purchase trip cancellation and interruption insurance.

No-show at the meeting place, abandonment on your part during the stay or the service, do not entitle you to any refund.

In case of cancellation on our side, you will be notified in writing. As far as possible, a replacement will be offered to you. In case of definitive cancellation, you will receive a full refund from us.

Update: October 2021

      EXCELLENT  
   Based on 276 reviews 
    
 
 
 
   
 
 
       Posted on Tripadvisor  
   
   Luisa L 
 
 
 
 Verified Bike riding in France My friends and I recently returned from an amazing 7 day bike ride through Provence. Discover France, and Michael Cybulski our tour consultant helped with planning our trip. Michael’s experience and knowledge was very helpful when planning our bike ride. We enjoyed riding through vineyards, lavender fields, and quaint villages. We made wonderful memories and had so much fun! Luisa L.
  
 
      Posted on Tripadvisor  
   
   Dianna D 
 
 
 
 Verified Secret Castles and Wine Tour My daughter and I loved the three days of biking between Tours and Saumur. Everyday offered multiple touring options for us to choose from - we enjoyed unique castles, surprising art shows and wine tasting to top off every day! Michael was of great assistance and I especially loved their concierge service, we were quickly able to move a wine tasting to later to allow us to explore a little more. My only change would be to add a final day in Saumur and use the bikes to go to the equestrian center of mushroom farm - there was no time to do either as we didn't get to Saumur until late afternoon and the tour ended the next day.
  
 
      Posted on Tripadvisor  
   
   michael W 
 
 
 
 Verified Ride with the best It was a great experience. Michael did a great job in planning the trip. We opted for a little higher-rated hotels and found them to be totally worth the added expense. The communications before and during the trip were efficient, smooth, and timely. We took an extra day in Bordeaux before riding, then took an extra day in St. Emilion, about 1/2 way through our ride. I would recommend some time to explore the cities you pass through. A great experience with a trusted and well-run business.
  
 
      Posted on Tripadvisor  
   
   Sydney W 
 
 
 
 Verified Great company for planning your bike tours! I would definitely recommend using Discover France to help you plan your bike trip. We wanted to ride 3 days and had an idea of where we wanted to go and Solene was very helpful in providing us with an itinerary as we didn't want to move hotels. The bikes we rented were great, the hotel and the food there was great and the communication was Solene was fabulous!
  
 
      Posted on Tripadvisor  
   
   Ronald C 
 
 
 
 Verified Self guided Castles of the Loire Valley Solene helped us plan a self guided bike tour in the Loire Valley. She was very responsive and helpful identifying the best options for us and included how to make travel arrangements. The trip went very well except for a mixup with one hotel and Solene quickly fixed the problem and we were very satisfied with how she handled it. We would definitely book with her again. The bikes were excellent and training and guide software was perfect. Loire Valley is amazing.
  
 
      Posted on Tripadvisor  
   
   Dennis_M99_MTL 
 
 
 
 Verified Slow Tourism in Provence Overall a great experience! We were a group of 3 adults. Discover France, customized our itinerary around the many towns around Avignon based upon our needs, even though we had changes at the last minute they were still able to accomodate us. The logistics support was good so we did not have to worry about our luggage from town to town. The hotels / BNBs chosen were reasonable, some better than others. They were also very responsive when we had questions. We chose the E-Bikes for our tour which was marvelous as they came in handy on the hills.The GPS/App was useful for the self guided tour. In general it worked well. There were a few times where the directions were not accurate or contradictory (voice prompt versus the map) but the App also notified you when you were off the planned route. This was mostly the exception but worth mentioning. Overall well worth it as it was great to cycle, and visit many of the towns and villages at your own pace.
  
 
      Posted on Tripadvisor  
   
   neilm707 
 
 
 
 Verified Wonderful week of cycling in France!! Gabriel Tavares planned a fantastic bike week for us. We cycled from Avignon through the Camargue and back to Nimes. Hotels were great, and the scenery was even better. Gabriel was responsive to our numerous date changes, and was quick to answer all our questions. We highly recommend Discover France and Gabriel Tavares!
  
 
      Posted on Tripadvisor  
   
   Cotton63 
 
 
 
 Verified Great memories made in Brittany We finished a fantastic self guided cycling trip through their beautiful Brittany country side . Solene organised everything so efficiently and always replied promptly to my emails and we added a few extra loops onto the itinerary and nothing was too much trouble . Great centrally located hotels fantastic routes that got you out into the country side and through smaller villages . Bike where great quality and we had no problems in the whole 10 days . Thanks Solene and discover France for a very memorable holiday .
  
 
      Posted on Tripadvisor  
   
   cowjumpedoverthemoon 
 
 
 
 Verified The perfect self-guided Alsace cycling tour. Thank you so much Solene for making our Alsace Wine Route bike trip such a memorable experience. From the very beginning you listened to what we wanted and you delivered promptly and with expertise to our every question. We initially shopped around a few providers and it was your ability to design a tour that suited our needs and budget that made Discover France easily the best tour operator to book our trip with. All of your accommodation, sites to visit, restaurant and village recommendations were perfect. The tour itself was amazing. The Alsace region is SO beautiful and perfect for cycling. Not too hilly at all, loads of good food options and even better wine choices. The areas we cycled through couldn’t have been more picturesque. There was diversity across each day riding including forests, bike tracks alongside rivers with lochs, small pretty villages and vineyards. The maps and app were very helpful and we never lost our way. The bikes were also excellent. All of this made our trip perfect. As a group of three we were able to self-guide through the Alsace region and simply turn up at the next village where our luggage had been delivered in a timely way. It couldn’t have been easier. We cycled as a group of three; Mum, Dad and our 19yo son. This trip was so good to spend time together chatting while being active. It was an unforgettable and very special trip as a family.We would highly recommend Solene and Discover France to people who enjoy travel, being active and discovering places off the typical tourist grid. Can’t wait until our next cycling journey.Thank you.
  
 
      Posted on Tripadvisor  
   
   Becky A 
 
 
 
 Verified Great Time in Provence Had the best time biking around Provence! Gabriel and the team at Discover France were great - 24 hour support and always there to answer questions. The routes were incredible and so were the places we stayed! This is our third trip that Gabriel has arranged and we can't wait for the fourth!!!

Luisa L

Bike riding in France My friends and I recently returned from an amazing 7 day bike ride through Provence. Discover France, and Michael Cybulski our tour consultant helped with planning our trip. Michael’s experience and knowledge was very helpful when planning our bike ride. We enjoyed riding through vineyards, lavender fields, and quaint villages. We made wonderful memories and had so much fun! Luisa L.

Dianna D

Secret Castles and Wine Tour My daughter and I loved the three days of biking between Tours and Saumur. Everyday offered multiple touring options for us to choose from - we enjoyed unique castles, surprising art shows and wine tasting to top off every day! Michael was of great assistance and I especially loved their concierge service, we were quickly able to move a wine tasting to later to allow us to explore a little more. My only change would be to add a final day in Saumur and use the bikes to go to the equestrian center of mushroom farm - there was no time to do either as we didn't get to Saumur until late afternoon and the tour ended the next day.

michael W

Ride with the best It was a great experience. Michael did a great job in planning the trip. We opted for a little higher-rated hotels and found them to be totally worth the added expense. The communications before and during the trip were efficient, smooth, and timely. We took an extra day in Bordeaux before riding, then took an extra day in St. Emilion, about 1/2 way through our ride. I would recommend some time to explore the cities you pass through. A great experience with a trusted and well-run business.

Sydney W

Great company for planning your bike tours! I would definitely recommend using Discover France to help you plan your bike trip. We wanted to ride 3 days and had an idea of where we wanted to go and Solene was very helpful in providing us with an itinerary as we didn't want to move hotels. The bikes we rented were great, the hotel and the food there was great and the communication was Solene was fabulous!

Ronald C

Self guided Castles of the Loire Valley Solene helped us plan a self guided bike tour in the Loire Valley. She was very responsive and helpful identifying the best options for us and included how to make travel arrangements. The trip went very well except for a mixup with one hotel and Solene quickly fixed the problem and we were very satisfied with how she handled it. We would definitely book with her again. The bikes were excellent and training and guide software was perfect. Loire Valley is amazing.

Dennis_M99_MTL

Slow Tourism in Provence Overall a great experience! We were a group of 3 adults. Discover France, customized our itinerary around the many towns around Avignon based upon our needs, even though we had changes at the last minute they were still able to accomodate us. The logistics support was good so we did not have to worry about our luggage from town to town. The hotels / BNBs chosen were reasonable, some better than others. They were also very responsive when we had questions. We chose the E-Bikes for our tour which was marvelous as they came in handy on the hills.The GPS/App was useful for the self guided tour. In general it worked well. There were a few times where the directions were not accurate or contradictory (voice prompt versus the map) but the App also notified you when you were off the planned route. This was mostly the exception but worth mentioning. Overall well worth it as it was great to cycle, and visit many of the towns and villages at your own pace.

neilm707

Wonderful week of cycling in France!! Gabriel Tavares planned a fantastic bike week for us. We cycled from Avignon through the Camargue and back to Nimes. Hotels were great, and the scenery was even better. Gabriel was responsive to our numerous date changes, and was quick to answer all our questions. We highly recommend Discover France and Gabriel Tavares!

Cotton63

Great memories made in Brittany We finished a fantastic self guided cycling trip through their beautiful Brittany country side . Solene organised everything so efficiently and always replied promptly to my emails and we added a few extra loops onto the itinerary and nothing was too much trouble . Great centrally located hotels fantastic routes that got you out into the country side and through smaller villages . Bike where great quality and we had no problems in the whole 10 days . Thanks Solene and discover France for a very memorable holiday .

cowjumpedoverthemoon

The perfect self-guided Alsace cycling tour. Thank you so much Solene for making our Alsace Wine Route bike trip such a memorable experience. From the very beginning you listened to what we wanted and you delivered promptly and with expertise to our every question. We initially shopped around a few providers and it was your ability to design a tour that suited our needs and budget that made Discover France easily the best tour operator to book our trip with. All of your accommodation, sites to visit, restaurant and village recommendations were perfect. The tour itself was amazing. The Alsace region is SO beautiful and perfect for cycling. Not too hilly at all, loads of good food options and even better wine choices. The areas we cycled through couldn’t have been more picturesque. There was diversity across each day riding including forests, bike tracks alongside rivers with lochs, small pretty villages and vineyards. The maps and app were very helpful and we never lost our way. The bikes were also excellent. All of this made our trip perfect. As a group of three we were able to self-guide through the Alsace region and simply turn up at the next village where our luggage had been delivered in a timely way. It couldn’t have been easier. We cycled as a group of three; Mum, Dad and our 19yo son. This trip was so good to spend time together chatting while being active. It was an unforgettable and very special trip as a family.We would highly recommend Solene and Discover France to people who enjoy travel, being active and discovering places off the typical tourist grid. Can’t wait until our next cycling journey.Thank you.

Becky A

Great Time in Provence Had the best time biking around Provence! Gabriel and the team at Discover France were great - 24 hour support and always there to answer questions. The routes were incredible and so were the places we stayed! This is our third trip that Gabriel has arranged and we can't wait for the fourth!!!

TERMS & CONDITIONS

Discover France tours

Reservations, Deposits & Payments

CHANGES AND CANCELLATIONS

Tour de France tours

BOOKING

Payment of the balance

Cancellation

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TERMS & CONDITIONS

Discover France tours

Reservations, Deposits & Payments

CHANGES AND CANCELLATIONS

Tour de France tours

BOOKING

Payment of the balance

Cancellation

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Exploring our travel guide for exclusive tips, updates and special offers

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Subscribing to our newsletter

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